At Primera Hotel Kampala, we prioritize guest convenience and transparency. Our booking policy ensures a smooth reservation and stay experience from arrival to check-out.

1. Reservation Confirmation

• All bookings must include a valid phone number and email address.
• No deposit required – pay upon arrival.
• A confirmation email or message will be sent once your booking is received.

2. Payment Terms

• Accepted payment methods: Cash, Mobile Money, Bank Transfer, or Card.
• Full payment is required at check-in, unless prior arrangements are made.

3. Check-In and Check-Out

• Check-in: from 12:00 noon
• Check-out: up to 12:00 noon
• Early check-in or late check-out available based on room availability.

4. Guest Identification : Guests must present valid identification (National ID, Passport, or Driver’s License) upon check-in.

5. Children and Extra Guests

• Children under 7 years stay free when sharing with an adult.
• Extra guests or beds may attract an additional charge depending on room type.

6. Pets : Pets are allowed on request. Please inform the hotel in advance for arrangements.

7. Damage and Conduct : Guests are responsible for any damage or loss to hotel property during their stay. Charges may apply for repairs or replacements.

8. Privacy and Data : All guest information is handled with confidentiality and used only for reservations and communication.